Frequently Asked Questions

Telephone orders can be returned to our store with your original receipt. Alternatively, you can send your return by post with the receipt that came with your parcel. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you.

Inna Voronova Bridal prides itself on the quality of our goods. In the event you receive a faulty item, you need to have identified the fault within 30 days of purchase and you can return the item under the return procedure set out in this policy for exchange or refund. We will refund any reasonable postage on a faulty item, and ensure you are reimbursed for standard return postage on the item from within the UK.

We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and/or the damage caused to the product is clearly due to wear and tear or misuse.

If the requested product is available, we will exchange it for you. If the new item costs less than the one you have returned, we will issue you with a credit note for the difference. If it costs more, we will need to take an additional payment before we can send you the item. Please make sure you give us your contact details, including a daytime telephone number and your email address.

We will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day you have given notice after the day on which we receive the goods back, or if earlier, fourteen (14) days after the day on which you supply evidence of your having sent the goods back to us. We will contact you when we have processed your return. Please remember that it can take several days after we have processed a refund payment for it to appear on your credit card statement. If we haven't contacted you within 10 working days after sending your return, please contact us email  info@inna-voronova.co.uk.

This policy does not affect your statutory rights.

Inna Voronova Bridal LTD

Company Number: 13277883

Trading Address: 13 Heritage Close, High Street, St Albans AL3 4EB

Registered Address: 27, AL2 1UD